SALESFORCE-SALES-REPRESENTATIVE TESKING TORRENT - SALESFORCE-SALES-REPRESENTATIVE PDF QUESTIONS & SALESFORCE-SALES-REPRESENTATIVE PRACTICE TRAINING

Salesforce-Sales-Representative Tesking Torrent - Salesforce-Sales-Representative Pdf Questions & Salesforce-Sales-Representative Practice Training

Salesforce-Sales-Representative Tesking Torrent - Salesforce-Sales-Representative Pdf Questions & Salesforce-Sales-Representative Practice Training

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
Topic 2
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 3
  • Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 4
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 5
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.

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Salesforce Certified Sales Representative Sample Questions (Q93-Q98):

NEW QUESTION # 93
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.
What should the sales rep do?

  • A. Try to sell additional products or services to increase the realized value.
  • B. Acknowledge the customer's concerns while trying to find easier customers.
  • C. Reassess the customer's expected value based on the current situation.

Answer: C

Explanation:
Realized value is the difference between the expected value and the actual value that the customer receives from using the solution. If the customer is experiencing issues with the solution, the sales rep should reassess the customer's expected value based on the current situation, identify any gaps or discrepancies, and work with the customer to resolve them and ensure their satisfaction. Reference: https://www.salesforce.com/resources/articles/customer-success/#customer-success-metrics


NEW QUESTION # 94
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?

  • A. Price
  • B. Trust
  • C. Requirements

Answer: A

Explanation:
Price objections are related to the customer's perception of the value of the solution and their ability or willingness to pay for it. Return on investment (ROI) is a measure of the value that the solution provides in relation to its cost. If the customer is concerned about ROI, it means they are not convinced that the solution is worth the price or that they can afford it. The sales representative should addressthis objection by demonstrating the value proposition of the solution, highlighting the benefits and outcomes that the customer can expect, and showing how the solution can help the customer achieve their goals and solve their problems.
The sales representative should also explore the customer's budget and decision-making process, and offer flexible payment options or discounts if possible. References: Certification - Sales Representative - Trailhead,
[Sales Rep Training: Create Effective Selling Habits - Trailhead]


NEW QUESTION # 95
A sales representative is negotiating with a customer to renew their agreement. Historically, the customer has been unwilling to purchase additional products due to cost concerns.
Which type of strategy should the sales rep use?

  • A. Price skimming
  • B. Competitor-based pricing
  • C. Bundle pricing

Answer: C

Explanation:
A type of strategy that the sales rep should use when negotiating with a customer who has been unwilling to purchase additional products due to cost concerns is bundle pricing. Bundle pricing is a pricing strategy that involves offering a set of products or services together at a lower price than if they were sold separately. Bundle pricing can help the sales rep to increase the perceived value of the solution, cross-sell or upsell additional products or services, and differentiate from competitors. Bundle pricing can also help the customer to save money, simplify the purchase decision, and meet their needs more effectively. Reference: [Sales Rep Training: Negotiate and Close], [Cert Prep: Salesforce Certified Sales Representative: Negotiate and Close]


NEW QUESTION # 96
A sales representative is assigned to high-value prospects.
What can the sales rep do to gain their interest?

  • A. Connect with customers associated with the prospect on social media.
  • B. Focus on personal details when communicating with the prospect.
  • C. Identify potential trigger events as the reason to reach out to prospects.

Answer: C

Explanation:
Identifying potential trigger events as the reason to reach out to prospects is what the sales rep can do to gain their interest when assigned to high-value prospects. A trigger event is an occurrence or change that creates an opportunity or need for a product or service, such as a merger, expansion, launch, etc. Identifying trigger events helps to show relevance, timeliness, and value to the prospects, as well as to capture their attention and curiosity.References:https://www.salesforce.com/resources/articles/lead-generation/#lead-generation-strategies


NEW QUESTION # 97
A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?

  • A. Use a multi-channel approach to present an update on current product offerings.
  • B. Review records the previous rep left to understand the needs of the stakeholders.
  • C. Set upan introductory meeting and explain the reason for the transition.

Answer: C

Explanation:
The firststep to building trust with the key stakeholders of an account that is being taken over by a new sales representative is to set up an introductory meeting and explain the reason for the transition. This shows respect and transparency, and helps to establish rapport and credibility with the stakeholders. The new sales representative should also express appreciation for the opportunity to work with them, and demonstrate enthusiasm and confidence. The introductory meeting is a chance to learn more about the stakeholders' roles, expectations, goals, and challenges, and to communicate how the new sales representative can add value and support them. References: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative: Plan forSuccess]


NEW QUESTION # 98
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